FREQUENTLY ASKED QUESTIONS


DO YOU SELL TO FURNITURE DISCOUNTERS IN NORTH CAROLINA?
We do not, furniture is a difficult purchase and many things could go wrong. We want to sell to retailers who can provide our customers with prompt and professional service, before and after the sale. We do have a Mitchell Gold + Bob Williams Factory Outlet in Hickory, NC that handles all of our discontinued products, nearly perfect furniture and some returns.

WHAT TYPES OF FABRICS DO YOU CARRY?
While we are always inspired by, and aware of, fashion, comfort is paramount. That's why we carry a broad range of fabrics such as  washable 100% cotton denims, and 100% polyesters with stain retardant finishes, like Soft Suede and our Boulevard velvets. You can also select from linens, chenilles, woven patterns, solids, textured solids, stripes, as well as mohair and leathers. There are over 340 fabrics and leathers in our line. 

CAN YOU SEND ME SOME SWATCHES OF YOUR FABRICS?
The best way to handle this is to select your fabric and ask your retailer to order the fabric swatch for you. We would be happy to mail it out to you from the order taken by the retailer. This way, the retailer can provide all the appropriate numbers and monitor your order. We think you will get better service this way.

DO YOU DO COM OR CUSTOM PIECES?
We do offer a COM option through our retail accounts that are capable of special ordering. However, we do NOT do any type of custom work. None of our frames or slipcovers are modifiable.

DO YOU HAVE EIGHT-WAY HAND TIED SPRINGS?
After much research, we have chosen to use steel serpentine springs. These are performance-proven arched springs. They provide incredible comfort and durability.

CAN I ORDER A REPLACEMENT SLIPCOVER FOR A MITCHELL GOLD + BOB WILLIAMS PRODUCT?
Absolutely, most retailers where you purchased your Mitchell Gold + Bob Williams furniture may stock some replacement slipcovers. The easiest way to accomplish this is to visit your retailer where the original purchase was made. Make certain that you have your warranty card with all the stock codes and appropriate numbers to make the ordering process easier or, if you don't have your Warranty Card, the style number of your piece can be found on the back of your seat cushion insert. Simply unzip the seat cushion – you'll see the white tag with a series of numbers on it – and take a picture of the whole tag and send or take a copy of this to your retailer. You can select another fabric from your retailer's Mitchell Gold + Bob Williams fabric assortment. The retailer can provide you with a price and then the special order can be handled through them. This process may take from 6 to 8 weeks.

CAN I ORDER A SLIPCOVER FOR A DISCONTINUED MITCHELL GOLD + BOB WILLIAMS PRODUCT?
Most definitely, we archive all discontinued patterns just for this purpose. The easiest way to accomplish this is to visit your retailer where the original purchase was made. Make certain that you have your warranty card with all the stock codes and appropriate numbers to make the ordering process easier, or if you don't have your Warranty Card, the style number of your piece can be found on the back of your seat cushion insert. Simply unzip the seat cushion – you'll see the white tag with a series of numbers on it – and take a picture of the whole tag and send or take a copy of this to your retailer. You can select another fabric from your retailer's Mitchell Gold + Bob Williams fabric assortment. The retailer can provide you with a price and then the special order can be handled through them. This process may take from 6 to 12 weeks.

DO YOU WORK WITH INTERIOR DESIGNERS?
We do not sell directly to interior designers. We direct designers to the nearest retailers in their area so they may receive personalized service in assisting their clients.

HOW TO PUT ON A SLIPCOVER?
Gently pull relaxed fitting slipcover down over the top of the piece, carefully working it from top to bottom; front to back. It might be necessary to tuck here and there to achieve the look you want. Place the seat cushion on the back edge (notice the front edge is rounded). Now start to put the cushion cover on the front with the zipper toward the back. Fold loose back pillows or throw pillows in half before stuffing into pillow covers, and then work corners of pillows into corners of pillow covers. There's a certain relaxed feel and look to your slipcover. Most large creases and wrinkles will fall out in a few days.

DO YOU MAKE SLEEP SOFAS?
Yes, we do! For a detailed overview of our sleepers scroll down the "Resources" bar to "Product Information" and then click on "Our Sleepers". The short answer is that many Mitchell Gold + Bob Williams sofas, love seats and chairs are available as sleep sofas. They are available as queen, full, and even chair-and-a-half twin sleep sofas. We offer two types of mattresses: our award-winning Super Luxe 8" thick mattress and our ever popular Luxe 5 1/2" mattress. Whichever sleep sofa size or mattress you choose, all are a dream to sit on as sofas, and incredibly comfortable to sleep on.