RETURN POLICY

At Mitchell Gold + Bob Williams, we're proud of our commitment to make the world a more comfortable place: for everyone. This mantra is entrenched in our products, our people, our presentation and our promise to provide an elevated level of customer satisfaction.

RETURNS & CANCELLATIONS

Custom upholstery orders cannot be returned. You may cancel an order of a stocked item prior to shipment; after the merchandise ships, however, the order cannot be cancelled.

Merchandise can be returned; however a restocking fee of 15% will apply and the return shipping will be the responsibility of the purchaser. Please note that smaller items in our accessory line may not be subject to a restocking fee. Please check with us prior to placing your order to learn if a restocking fee will apply.

Upon receipt of the return and item inspection, refund determination will be based on the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable.

Please contact Mitchell Gold + Bob Williams within two (2) business days of receipt of the merchandise to arrange a return. After two (2) business days, you will be deemed to have accepted the merchandise and return will not be possible.

All returns must be received in original condition and any manufacturing defect will be handled pursuant to the Mitchell Gold + Bob Williams Limited Warranty.
Learn More About Our Warranties ›

Please note that items ordered from our "Online Clearance" store are final sales and cannot be returned.

CHARGES & REFUNDS

Customer authorizes, understands and agrees that all charges, balances, taxes and fees as outlined in the Order Summary can be charged on credit card provided at time of sale.

Customer will be responsible for all applicable taxes regardless of the amount quoted on this web site at the time the order is placed. All refunds will be issued in the original form of payment. Mitchell Gold + Bob Williams will honor price adjustments for up to 21 days after date of sale.

NOT SO SMALL PRINT

We reserve the right to update or modify these terms and conditions at any time, so please review these terms and conditions prior to making any purchase from us.

Availability, prices and delivery are subject to change. We make every effort to provide accurate product information, however errors may occur. Therefore, product availability, descriptions, specifications and pricing are subject to change, and we reserve the right to restrict orders of any items.