OUR WARRANTY

Each Mitchell Gold + Bob Williams employee stands behind their product which is handcrafted with careful attention to detail.  We sincerely believe that our products will provide you with years of pleasure and comfort.  To reinforce this belief, Mitchell Gold + Bob Williams warrants to you, the original purchaser, the following Limited Warranty Coverages:

UPHOLSTERY

frame and spring construction is warranted to be free of defects due to faulty materials or workmanship for the lifetime of the product under normal residential care and use.  This warranty is only valid to the original owner as long as the furniture is upholstered in its original fabric.  For slipcovered furniture, this is the fabric that covers the base of the piece.

fabrics are traditionally NOT guaranteed against wear, fading or shrinking because fabrics are used in various settings. We at Mitchell Gold + Bob Williams offer a limited warranty on all of our fabrics. Fabrics are warranted for a period of one year against defective material or workmanship as well as unusual wear resulting from normal residential use and care. This warranty does not cover wear, fading, shrinkage, or stretching, which can occur with normal use of most fabrics. If you choose to have fabric protection or other chemical treatments applied to your purchase, most have their own warranty, which will replace and void this warranty. Fabric damage or failure due to aforesaid chemical treatments, heavy soiling, or improper cleaning are not covered.

cushion technology has dramatically improved over the last few years, and we feel that cushioning is really where comfort and longevity come from.  Thus, we warrant all cushion cores not to collapse for the lifetime of the product as originally upholstered under normal residential care and use.  All foams and filling materials will soften and conform to the shape of the users; this is considered normal and is not a defect.

SEAMS are reinforced by using the latest technology in sewing. Any defects in workmanship should appear within the first year of usage. Therefore, we are confident to warrant our seams to be free of defects due to faulty workmanship for a period of one year under normal residential care and use.

Mechanisms are great when they work....but are a "nightmare" when they don't.  We at Mitchell Gold + Bob Williams want to help prevent these "nightmares."  We warrant our sleeper, rocker and recliner mechanisms (all metal parts) to be free of defects for three years from the date of purchase.  The limited warranty on mechanisms does not include damage due to transportation or "jumping" on. Innerspring sleeper mattresses are warranted to be free of defects for five years under normal residential use.

Upholstery is made of naturally variable raw materials.  Differences in texture, color, or appearance among textiles and leather are not within the control of the manufacturer nor considered defects under this Limited Warranty.  Natural color changes, exposure to extreme temperature changes and direct sunlight may cause color changes and/or surface damage and are not covered by this Limited Warranty.  Leather is particularly subject to variations in color and markings, and such variations are not covered by this warranty.

CASEGOODS

Mitchell Gold + Bob Williams warrants its wood products to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the date of purchase.

For clarification purposes only, the term "wood products" refers specifically to Mitchell Gold + Bob Williams Case Goods products and has no implication, directly or indirectly, to any Mitchell Gold + Bob Williams products utilizing upholstery or leather coverings.  Mitchell Gold + Bob Williams Case Goods products are those products listed and displayed exclusively in the Mitchell Gold + Bob Williams Case Goods products catalog, in printed form or as displayed on the Mitchell Gold + Bob Williams internet web page.

Wood furniture is made of naturally variable raw materials. Differences in grain character and color among wood species are naturally occurring variations and are not within the control of the manufacturer nor considered defects under this warranty. Natural color changes, exposure to extreme temperature changes and direct sunlight may cause color changes and/or surface damage and are not covered by this warranty. 

Power supplies and other electronically related components are warranted by each respective manufacturer and are excluded from this Limited Warranty.

RUGS

Mitchell Gold + Bob Williams warrants its rugs to be free from defects in material and workmanship under normal use and service for a period of one (1) year from the original date of purchase.

LIGHTING

Our lamps are thoroughly inspected prior to shipping, however in the unlikely event that your product arrives damaged due to either manufacturer’s defect or damage during transit, we ask that you please retain the original packaging so the product may be returned, if required.

ADDITIONAL TERMS

Products in which any of the defects described in these warranties occur will be repaired or replaced at Mitchell Gold + Bob Williams’ option. If repair or replacement is not practical, at the option of Mitchell Gold + Bob Williams, alternate financial remuneration may be paid or the product may be substituted. This remedy is exclusive and Mitchell Gold + Bob Williams does not authorize any person to create for it any other obligation or liability in connection with this product.

PLEASE NOTE:  Warranty Card must be completed and returned with proof of purchase within 30 days of purchase. Customer assumes all freight charges to/from Mitchell Gold + Bob Williams after the first year.

In the event of transit damage, please contact us immediately upon receipt. Failure to provide immediate notification may jeopardize your ability to be compensated for the damage.

This Limited Warranty applies under conditions of normal residential usage only and does not apply to defects or damage resulting from (a) negligence, abuse, or misuse; (b) inadequate or improper maintenance, cleaning, or care; (c) exposure to chemicals and/or liquids; (d) accidents; (e) any use for which the product was not designed.  Damages that occur while moving to another residence are excluded. 

This Limited Warranty applies only when you purchase the Mitchell Gold + Bob Williams products from an Authorized Dealer for your own use and terminates in the event of resale.

This Limited Warranty does not cover (a) floor samples or products designated “AS IS” at the time of purchase; (b) differences between floor samples or differences from printed illustrations, video, or Internet displays. 

This Limited Warranty gives you specific legal rights and you may have other rights, which vary from state to state.  TO THE EXTENT PERMITTED BY LAW, ALL IMPLIED WARRANTIES, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.  MITCHELL GOLD + BOB WILLIAMS SHALL NOT BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL OR PUNITIVE DAMAGES.

HOW TO CONTACT US:

Mail:       Mitchell Gold + Bob Williams
               c/o: Customer Service
               135 One Comfortable Place
               Taylorsville, NC 28681
Phone:   877.ASK.MGBW (877.275.6429)
eMail:     warranty@mgbwhome.com