Shipping & Delivery

SHIPPING Methods

Product shipping method is identified on the product page.

PREMIUM IN-HOME DELIVERY

All furniture, large décor and select rugs are shipped via Premium In-Home Delivery. These items are delivered using our local Residential Delivery Services. The service includes:

  • Ability to schedule your delivery with the delivery service when your items are ready to ship
  • Items will be taken to the room of your choice
  • Light assembly will be completed where needed
  • Trash will be removed as the delivery service leaves

PARCEL DELIVERY

All items not shipped by premium in-home delivery are shipped by parcel delivery service to your doorstep.


SHIPPING RATES

Shipping rates are determined by product category.

SHIPPING RATES BY CATEGORY

PRODUCT CATEGORY SHIPPING RATE MAX RATE
Small Décor Items, Linens, Towels, Throws, Pillows $15 per item $279
Table Lamps, Buffet Lamps $30 per item $279
Chandeliers, Floor Lamps $75 per item $279
Pull Up Tables $75 per item $279
Mirrors, Wall Art, Sculptures $129 per item $279
Rugs $129 per item $279
Upholstery, Tables, Storage, Consoles Flat Rate Shipping. Starting from $279 per order, based on shipping address. See details below.* $499

FLAT RATE BY DISTANCE*

Categories include: Upholstery (sofas, sectionals, chairs), Tables (consoles, dining tables, coffee tables), and Fire Pits. If your order includes a Flat Rate item other categories ship at no additional cost.

SHIPPING DISTANCE
Distance from nearest store or warehouse
SHIPPING RATE
50 miles or less $279
51 to 100 miles $399
101 miles or more $499

Shipping Surcharges

Oversized and heavy items may require additional shipping charges. Fire pits currently incur a shipping surcharge of $300.


SHIPPING EXCLUSIONS

We currently deliver to the contiguous United States only. Our apologies to our friends in Alaska, Hawaii, Puerto Rico and overseas and those who have FPO and APO addresses. For assistance with shipping rates, support or further information, please contact our Customer Service team or email us at wecare@mgbwhome.com.


FREQUENTLY ASKED QUESTIONS

HOW ARE SHIPPING RATES CALCULATED?

Shipping rates are calculated based on the type of item(s) ordered. Please refer to the shipping rates information above for rate details.

WHEN WILL I RECEIVE MY ITEM(S)?

Estimated shipping timelines for products are listed on the product pages, if they are not able to be shipped immediately.

Premium In-Home Delivery

Once your order is placed, our Customer Service team will contact you with information on your order. Our residential delivery service will be in contact with you directly for you to schedule delivery of your items. Please reference the shipping timelines on the product page for a guide on shipping lead times given the made-to-order nature of many of our products.

Parcel Delivery

Please see your tracking number to track the delivery timeline of your items.

I ORDERED MULTIPLE ITEMS. WILL THEY SHIP SEPARATELY?

Premium In-Home Delivery

We make every attempt to ship your in-home delivery items together. However, due to the nature of many of the made-to-order products, this is not always possible. Should an exception arise, we will reach out to you to arrange appropriate accommodation.

Parcel Delivery

These items are shipped as soon as they are available and may arrive separately.

HOW DO I SCHEDULE A DELIVERY?

Premium In-Home Delivery

Once your order is placed, our Customer Service team will contact you with information on your order. Our residential delivery service will be in contact with you directly for you to schedule delivery of your items when your items are available to ship. We can provide contact information should you need to reach out to them.

Parcel Delivery

If an order includes a parcel delivery, we will provide tracking information so that you may follow the journey of your items.

WILL MY ITEMS BE DELIVERED ASSEMBLED?

Premium In-Home Delivery

All items will arrive assembled with exceptions on certain casegoods and beds. Any light assembly required will be completed by our residential delivery service in your home at time of delivery.

Parcel Delivery

No, these items are delivered to your doorstep only.

DO YOU OFFER/ WHAT IS CONSIDERED 'WHITE GLOVE SERVICE'?

Yes. Our larger items are delivered by premium in-home delivery, which is a white glove service.

Our delivery agents will arrive to your home at your scheduled delivery appointment, take your item to the room of your choice and complete light assembly when needed. Trash will also be removed as they leave.

IF I RETURN AN ITEM, WILL SHIPPING BE REFUNDED?

Shipping charges are nonrefundable. Restocking fees may apply. Please see our Returns Policy for more details.

CAN I PICK UP MY ORDER IN–STORE?

No, we do not currently offer in-store pickup of items.

CAN I SHIP TO MULTIPLE ADDRESSES FROM A SINGLE ORDER?

No, we are currently confined to one shipping address per order.

CAN I EXPEDITE MY ORDER?

We make every effort to ensure our customers receive their item(s) as quickly as possible. Given many of our products are built to order, it is not always possible to expedite an order. Please contact our Customer Service team to discuss your individual needs—we will do our best to help!

DO YOU TAKE AWAY OLD FURNITURE/ MATTRESSES?

No, we are not able to remove old furniture or mattresses from your home. Our residential delivery service is only able to place, construct and clear trash for the new item delivery.

WHERE DO YOU SHIP TO? DO YOU SHIP OVERSEAS?

We currently deliver to the contiguous United States only. No, we do not currently ship overseas.

DO YOU SHIP TO HAWAII, PUERTO RICO OR ALASKA?

No, we do not currently ship to Hawaii, Puerto Rico, or Alaska.

DO YOU SHIP TO APO OR FPO ADDRESSES?

No, we do not currently ship to APO or FPO addresses.


SHIPPING SUPPORT

If you have questions or need help with shipping, click here or contact us via:

Chat: Click the chat icon in bottom right of your screen when available

Phone: 1.828.944.8413

Email: wecare@mgbwhome.com