Santorini
Jupiter
Del Mar
Sanibel
Alys
Palmetto
Haywood
Hunter
Keaton
Niles
Gigi
Giselle
Modern
Tate
Essential Parsons
Addie
Remy
Gage
Ariel
Juliet
Butler
Malibu
Solange
Celina
Ella
Malibu
Bella
Alba
Solange
Eva
Addie
Tremont
Ming
Soleil
Vienna
Miles
How To Protect
Your Furniture
Protect the pieces you've invested in with our risk-free options that keep you covered—from fast repairs or replacements to free shipping and easy online claims.
Furniture Protection Programs
With programs ranging from 5 to 10 years, the possibilities are many when it comes to protecting the furniture you live with.
Damage
Fabric
Leather
Wood
5-year coverage
Stains, including:
Food and beverage
Facial cosmetics and nail polish
Grease and oil
Human and pet bodily fluids
Paint, dye, crayon, ink and marker
Grass and mud
Dye transfer (color from blue jeans or newspapers)
Punctures and rips (excluding seams)
Checking, cracking, bubbling, peeling of finish or lifting of veneers (from a specific incident)
• 5-year coverage
• Food and beverage stains
• Human and pet bodily fluids
• Burn or singe marks caused by brief contact with flame or heat
• Liquid marks and rings
• Rips, cuts or puncture
• Glass chipping, breakage or cracking
• Mechanical and structural breakdown to fabric or vinyl upholstery and solid surface furniture as a result of breakage of frames, welds or panels from a single incident
• 5-year coverage – up to $7,500 per rug
• Food and beverage stains
• Ink from pens
• Lipstick
• Human and pet bodily fluids
• 10-year coverage
• Motors/mechanisms
• Remote controls
• Electrical components
• Power surge protection
What To Expect From Your Coverage
Auto Registration
Your protection plan is automatically registered at the time of purchase
In-Home Care
Expedited claim services if cleaning or repairs are needed. Our in-home technicians provide professional service, including maintenance and care tips.
Product Replacement
If we cannot clean or repair the covered damage, you will receive a replacement, it's that simple.
No Problems? Get Store Credit
If you don't make use of your protection plan within the five-year program terms, we'll send you a store credit equal to the value of the cost of the program.
Making Your Protection Purchase
1
Add Your Furniture to Cart
Shop for the items you need and simply add these items to your cart. You will have a chance to add the protection program you need once in cart.
2
Review & Select Your Protection Plan
Choose from one of our four protection programs. You will have the option in your cart to add the program that works for your purchase.
3
Receive Automatic Enrollment Notification
Once you complete your order, your protection plan is automatically registered.
Frequently Asked Questions
Coverage begins as soon as your first piece of furniture is delivered.
The Mitchell Gold + Bob Williams warranties will continue to cover frames, cushions and springs.
Furniture protection programs provide additional coverage on your items. Furniture protection plans run concurrently with Mitchell Gold + Bob Williams warranty, meaning they both begin at the date of delivery.
You cannot select which items are covered for Furniture, Outdoor Furniture, and Mattress Bases. Your Furniture Protection Plan will automatically cover all items that are eligible per category in your order if you have added protection to your order.
For Rugs, you must select which rugs you wish to cover with a protection plan. Each rug covered requires an individual protection plan.
Registration is automatic. You will receive a confirmation of your furniture protection program when your items are shipped.
Claims are made directly with the protection plan administrator. Please reference the information in your registration email for how to initiate your claim. You can also reference the latest terms and conditions for information on how to initiate your claim.
You should make your claim as soon as the incident affecting your item is discovered.
Please note that the protection plans do not cover accumulation or build-up of incidents. You should make a claim for each incident in order to have the claim covered.
Please see the terms and conditions of your specific plan for further details on claim timeframes.
Please see the terms and conditions for a comprehensive list of coverage exclusions for each protection plan type.
- Build-up/accumulation
- General soiling
- Pet damage (teeth & claws)
- Abuse
- Odors and fading
- Pilling or fraying of the upholstery
- Peeling of fabric
- Scratches that do not penetrate the wood surface
- Scratches to leather, upholstery or glass surfaces
- Grass or dirt stains/marks on area rugs
- Stains or damage to umbrellas
Terms & Conditions
PLAN SPECIFIC TERMS AND CONDITIONS
For details on item coverage, important exclusions, and full terms of the Adjustable Base Protection Plan view:
For details on item coverage, important exclusions, and full terms of the Furniture Protection Plan view:
For details on item coverage, important exclusions, and full terms of the Outdoor Furniture Protection Plan view:
For details on item coverage, important exclusions, and full terms of the Rug Protection Plan view: