At Mitchell Gold + Bob Williams, we're proud of our commitment to make the world a more comfortable place: for everyone. This mantra is entrenched in our products, our people, our presentation and our promise to provide an elevated level of customer satisfaction.
RETURNS & CANCELLATIONS
Custom upholstery orders cannot be returned or cancelled. You may cancel an order of a stocked item prior to shipment; after the merchandise ships, however, the order cannot be cancelled.
Stocked merchandise (other than accessories, see below) can be cancelled or returned for a restocking fee of 25%, loss of delivery fee, and pick up fee, if applicable, and the return shipping will be the responsibility of the purchaser. Please check with us prior to placing your order to learn if a restocking fee will apply.
All returns must be received in original condition and made within 21 days from delivery.
Upon receipt of the return and item inspection, refund determination will be based on the item purchase price only. Any taxes charged will be refunded in accordance with state laws. Shipping charges are nonrefundable.
Cancellations or returns made within 48 hours from order placement will be credited in the original form of payment, less applicable restocking, delivery, and pick up fees
"Final Sale" and items ordered from our "Online Clearance" store are final sales and cannot be returned.
Custom furniture with any fabrics from the Kravet collection cannot be cancelled, modified, returned, or placed on hold once the order is placed.