Warranties & Policies

We greatly appreciate the opportunity to help make your home the most comfortable place on the planet.

Below you may access details and legal statements related to our warranties, policies and business practices. Please review our warranties and policies prior to completing a purchase and/ or sharing personal data.


Mitchell Gold + Bob Williams offer a wide selection of products, which are subject to specific warranties dependent on the product type. A full list of associated warranties for each product type may be located using the link below.

For convenience, please know that all warranties are activated at time of purchase. To better assist with claims, please provide your original proof of purchase.

Review Our Warranties


Under certain circumstances, Mitchell Gold + Bob Williams are able to accommodate returns. A full list of return policies and requirements may be accessed via the link below.

To ensure we are able to give our customers the best level of support possible, please retain all original documents and proof of purchase.

Review our Return Policy


Comfort is paramount and we want our customers to feel comfortable sharing their personal information with us—either online, via phone or in–person.

Please review our privacy policy for a detailed account of the ways your personal data is managed by Mitchell Gold + Bob Williams.

Review our Privacy Policy


At Mitchell Gold + Bob Williams, we're committed to doing our part to eradicate human trafficking and forced labor in its global product supply chains. Mitchell Gold + Bob Williams will realize this commitment by working with Vendors/Suppliers who conduct their business with integrity and comply fully with all applicable legal requirements related to human trafficking and forced labor.

Learn more about our vendor and supply chain requirements, review processes and standards.

Review our Vendor & Supply Chain


In keeping with our ongoing commitment to use sustainable resources, we use wood that is sourced from local domestic suppliers, compliant with U.S. Forest Service requirements for harvest and reforestation.

Read our wood sourcing policy


Home is where the heart is. At Mitchell Gold + Bob Williams, we recognize that our home is the planet we share and we are dedicated to preserving it as a proud member of the Sustainable Furnishings Council.

Learn More about our eco–friendly approach


We are grateful for your business and your trust in our company to ensure your safety online when purchasing products and sharing information with us.

Our site is designed to keep you safe, with the inclusion of an SSL Certificate.

Learn more about the ways in which we keep you safe online